United, Please Fall
Once upon a time, in a strange city called Washington , a young woman wandered out on a sunny morning to catch a bus to an airport called Dulles. Being a smart, careful woman with lots of common sense, she took her single suitcase, carry-on sized of course, and her laptop bag, and left more than three hours before her United flight was scheduled to take off. After all, she didn't want to be late. So she waited for the bus , which was scheduled to come pick her up at 10:10 But the 10:10 bus never came. The 10:30 bus never came. The 10:55 bus came -- at 11:05. The young woman began to worry when the bus didn't arrive at the airport until nearly noon. It turned out that her fears were well-founded. The evil airline would not let her board her flight, even though she arrived half an hour in advance. So she picked up the phone and talked to customer service, who told her there was nothing they could do and that she should call the booking agent. ...